Tenants

Our Tenant Services

Tenant Information - Everything you need to know!

Maintenance

We at Harbour want to ensure that your tenancy runs as smooth as possible. From time to time there may be maintenance issues in your property. We ask for you to report any problems to us as soon as possible to prevent any further complications with the property.

All tenants will have access to an online maintenance module that will allow you to report issues online or via the app. If you don't have access to this please contact us so we can resend you the required link!

All non urgent maintenance requests please report them online. For Emergencies please call us so we can help you as quickly as possible!

Our out of hours emergency number is 07948804717 Please only call for emergencies outside of our office hours

Your Bond Deposit

The Bond deposit is payable on signing your tenancy agreement. As soon as the deposit is paid it will be registered and held by The Deposit Protection Service, a government approved scheme. The funds are held by the DPS for the duration of your tenancy.

The deposit will be refunded once you have vacated the property and the check out inspection completed. If there are any deductions this may delay the refund process. All claims are made through the DPS online portal.

We work with you ensure that all claims are fair and reasonable. Should a decision not be reached then the claim will be passed to an independent adjudicator.

Rental Payments

Your rental payments are payable in advance by standing order prior to your rent due date. If you are unsure of what day your rent is due then please refer to your tenancy agreement or contact the office.

For any late rental payments, charges may be incurred in line with the terms and conditions of your tenancy agreement. If you feel you will not be able to pay your rent on time, it's always best to pre-empt this and contact us as soon as possible to discuss the situation.

Finding A New Home

Once you have completed the viewing process and found your new home you will be required to pay a holding fee of 1 weeks rent. This is used to hold the property until your references have been completed and your contracts signed. These funds are refunded as soon as your tenancy application has been completed.

You may be required to provide a guarantor should you not meet the referencing criteria. The guarantor will agree to make any payments should you be in breach of your agreement. Once your references have been completed and your tenancy agreements signed, we will arrange your move in date. Key collection will be arranged from our office in Cowbridge

Complaints Procedure

We will always go over and above to ensure that our clients are happy with our services. We have the best team and offer a wealth of experience in the property management industry. Although we try, we may not get everything right, all of the time.

​> Stage 1 - In most cases please give us a call so we can resolve your complaint straight away! Our team are friendly and are here to help you.
​> Stage 2 - If your complaint cannot be resolved over the phone we may ask you to put your complaint in writing. We will respond within 14 days
​> Stage 3 - Once we have responded in writing, if you are still not satisfied with our response we will invite you for a meeting.
​> Stage 4 - If you are unhappy with the response you have received, your complaint can be passed to the Property Redress Scheme.

What Our Clients Say About Us!

Amazing service! They could not do enough for us and were such a great help throughout the process. Would highly recommend. Thank you so much!

Miss Thomas