We will always go over and above to ensure that our clients are happy with our services. We have the best team and offer a wealth of experience in the property management industry. Although we try, we may not get everything right, all of the time.
> Stage 1 - In most cases please give us a call so we can resolve your complaint straight away! Our team are friendly and are here to help you.
> Stage 2 - If your complaint cannot be resolved over the phone we may ask you to put your complaint in writing. We will respond within 14 days
> Stage 3 - Once we have responded in writing, if you are still not satisfied with our response we will invite you for a meeting.
> Stage 4 - If you are unhappy with the response you have received, your complaint can be passed to the Property Redress Scheme.